Travelers Rights in Europe
Ed Perkins
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If you're heading for
If your flight is disrupted for any reason, including weather, your rights under European regulations include (1) a full refund if you elect not to travel, (2) re-routing to your final destination at the airline's earliest opportunity or a later time if you choose, (3) meals and refreshments if you choose to wait for the next flight, and (4) hotel accommodations if you have to wait overnight. Those requirements are considerably stronger than those in
If your flight is canceled, you are entitled to either re-routing or a full refund, plus the "disruption" provisions noted above. In addition, if rerouting results in a delay in reaching your destination, the airline must pay you anywhere from
European overbooking rules parallel those in the U.S.: If you're bumped from a flight due to overbooking, the airline owes you (1) rebooking or refund plus (2) cash payments of between
European airlines are unhappy with these requirements and some lines are legally challenging the requirements. Meanwhile, reports from last winter's bad weather delays and cancellations indicate that some airlines were less than forthcoming about their obligations, especially to American and other non-EU travelers who might not have been aware of the rules. Apparently, U.S. airlines were even less forthcoming than their European competitors. The fact is that, no matter what your citizenship, you're entitled to full protection of the EU requirements when you fly within and from EU member countries or to
EU rights extend to credit card purchases, as well. As in the U.S., European consumer banking laws cover suppliers' failure to deliver on a promised service. When you buy with a credit card, regulations hold that a consumer may place equal liability with a seller on the credit card company. Specifically, consumers can hold the credit card company equally liable for any breach of contract (faulty goods, non-delivery of items, poor services, or misrepresentation and such). This is just another strong reason to use a credit card -- not a debit card or cash -- for any important purchases overseas.
At this point, I'm not aware of similar specific requirements outside
For more information on your rights in the EU, log onto the European Consumer Centre at www.ukecc-services.net/.
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