I Had to Pay Twice For My Flights to Mexico
Q: I booked two round-trip tickets through Travelocity from
We arrived at the airport to check in at Mexicana for the first leg of our flight to
We had to purchase two one-way tickets from
I immediately called Travelocity after our return and followed their instructions for getting a refund. When I received no response, I started to email them. It's been more than a year since our flights, and there's still no resolution to this matter. I'm at a loss for what to do next. --
A: Your ticket should have been completely valid. When it wasn't, Travelocity should have rebooked you on another flight without forcing you to buy a new one-way ticket, or to pay anything extra at all.
Did you give your online travel agency a chance? Maybe not. If you had phoned Travelocity from the airport instead of paying for the ticket and then waiting for a resolution after you returned from vacation, the company might have been able to save you
Come to think of it, you could have probably fixed this problem before arriving at the airport. How? By checking with Travelocity and your airline 24 hours before your departure. You called two days before your flight, but most airlines don't allow you to check in and get a seat assignment until a day before the flight. That's probably when you would have caught this error.
When you're dealing with tickets on multiple carriers -- also called interline tickets -- the odds of something going wrong increase exponentially with each airline added to your itinerary. Being ticketed on Mexicana and Aeromexico would send up a red flag for an experienced air traveler. You need to double-check your ticket and pack light, because checked-in luggage has a funny way of getting lost on these kinds of itineraries.
Travelocity should have offered you a prompt refund on the one-way tickets you had to buy, of course. It probably was waiting for a refund from Mexicana, and then planned to pass the money along to you. Those refunds can take months -- even years.
I contacted Travelocity on your behalf, and it agreed to send you a full refund. But five months later, you still didn't have the money, so I got in touch with the online travel agency again. Your account has been credited in full.
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(c) 2010 Christopher Elliott
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